Overview
School photos are professionally printed, but occasionally items arrive damaged or with a printing defect. Contact the photographer promptly with your order number — reprints are arranged for genuine printing defects or transit damage, not for change-of-mind or composition choices made at checkout.
Step by step
- Inspect your prints as soon as you receive them.
- Compare against your order confirmation — check sizes, quantities, and image selections.
- If there is a problem, take clear photographs of the affected prints and packaging.
- Contact the photographer as soon as possible (details on your proofcard or order confirmation).
- Provide your order number, a description of the issue, and your photos as evidence.
- The photographer will review your request and arrange a reprint where a printing defect or damage in transit is confirmed.
Common issues / Troubleshooting
- Blurry or soft image — may reflect the original capture (movement, focus) rather than a print fault; the photographer can advise.
- Wrong crop or wrong child — usually matches checkout selections; reprints for user selection errors are at the photographer's discretion.
- Colour difference from screen — normal variation between monitors and print media; not typically classed as a defect.
- Damaged in post — bent corners, scratches, or water damage in transit qualify for review — keep all packaging.
Tips
- Report issues within a few days of receipt — delays make reprints harder to arrange.
- Do not discard defective prints until the photographer confirms they have enough information.
- Be specific — "poor quality" is less helpful than "smudge on left cheek on 10×8 print, order #12345".
Tip: Contact the photographer promptly with photos of any damage or printing defects — most reprint requests are resolved quickly when reported early.