Overview
Yes — where your photographer has made digital products available, you can order digital downloads alongside prints in the same transaction. Downloads are delivered by email; prints follow your chosen delivery method.
How it works
- Digital download products appear in the shop alongside print options when you browse your child's photos.
- Add downloads and prints to the same basket and checkout once.
- After payment, a download link email is sent to the address you provide at checkout — usually within about an hour.
- Prints are produced and delivered separately via school batch delivery or home courier delivery, depending on your choice.
- Digital files are high-resolution JPEG images without watermarks, suitable for printing at home or through a lab.
Common issues / Troubleshooting
- No download option visible — your photographer may not offer downloads for this event; only listed products can be ordered.
- Received prints but no download email — check spam folders and confirm the email address on your order confirmation.
- Download link expired — links use time-limited secure tokens; save files promptly and contact the photographer if you need a fresh link.
Tips
- Ordering downloads and prints together saves repeating checkout.
- Save digital files to cloud storage or an external drive as soon as you download them.
- Downloads are ideal for sharing with grandparents; prints are best for framed displays.
Tip: Download links are sent by email with secure, time-limited access — save your files as soon as you receive them rather than relying on the link long term.